1. Quick Overview

1. Proof Approval is Final: Once you approve your digital or physical print proof, your order goes straight to production. Changes cannot be made after this point.

2. Custom Orders are Non-Refundable: Because all boxes are custom-made with your unique branding, we cannot accept returns unless the product arrives defective or damaged due to our error.

3. Design Copyright: You must own or have permission to use all logos, images, and artwork you send to us.

2. Artwork & File Submission

      Your Responsibility

You are responsible for the artwork, logos, graphics, and text you upload or send to us. By submitting artwork, you confirm that:

1. You own the copyright or have full permission to use all images, logos, and fonts in the design.

2. The content does not violate any third-party rights, trademarks, or copyright laws.

3. You have checked all text for spelling, grammar, and layout accuracy.

      Resolution & Formatting

To ensure high-quality printing, artwork should be submitted according to our design guidelines (CMYK color format, at least 300 DPI resolution, with standard bleeds and margins). We are not responsible for blurry or low-quality prints resulting from low-resolution files provided by the customer.

3. Digital Proofs & Production Approval

       Before we print your order, we will send you a Digital Proof (or physical sample, if requested).

• Review Carefully: Check every detail of your proof, including dimensions, spelling, graphics, colors, and layout.

• Your Approval: Production begins only after you give explicit written approval of the proof.

• Post-Approval Changes: Once approved, no changes can be made to the order. CustomBoxPackaging is not responsible for errors (such as typos or missing design elements) that were present in the approved proof.

4. Color Matching & Print Variations

• Screen vs. Print: Colors displayed on computer screens or mobile devices (RGB) look different when printed on paperboard or corrugated cardboard (CMYK). Minor color variations between what you see on your screen and the final printed box are normal.

• Exact Color Matching: If you require strict color accuracy, please provide Pantone (PMS) color codes. Even with PMS matching, slight variations may occur depending on the box material (e.g., Kraft paper vs. White cardstock).

5. Orders, Payments, & Cancellations

       Payment

Full payment is required at the time of order placement unless a custom billing or invoice agreement has been formally established with our sales team.

      Cancellations

• Before Proof Approval: You may cancel your order before approving the digital proof. A small administrative or file setup fee may apply depending on the work completed.

• After Proof Approval: Because materials are prepared and production starts immediately following approval, orders cannot be canceled or refunded once the proof is approved.

6. Shipping, Delivery, & Turnaround Times

• Turnaround Times: Estimated production and shipping times start after your digital proof is approved and payment is processed. Production times are estimates, not guarantees.

• Shipping Carriers: We ship using reliable third-party shipping carriers. Once your shipment leaves our facility, CustomBoxPackaging is not liable for carrier delays caused by weather, customs, national holidays, or incorrect shipping addresses provided by the customer.

• Damaged or Lost Packages: Inspect your shipment as soon as it arrives. If boxes arrive damaged during transit, please document the damage with photos and notify us within 7 business days so we can file a claim with the carrier.

7. Returns, Refunds, & Claims

Because every packaging product is custom-made to your exact specifications, all sales are final. We do not accept returns or offer refunds for customer ordering errors, design preference changes, or typos approved during the proofing phase.

     Defective or Incorrect Items

If your order has a manufacturing defect or does not match your approved proof:

1. Contact us within 7 business days of receiving your delivery.

2. Provide photos and a brief description of the issue.

3. If the defect is confirmed to be our error, we will reprint and reship the affected portion of your order at no extra charge.

8. Limitation of Liability

CustomBoxPackaging is not liable for any lost profits, lost savings, or indirect damages resulting from shipping delays, print delays, or product defects. Our total liability for any claim shall not exceed the total amount paid by the customer for the specific order in question.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The updated terms will take effect immediately upon being posted on this webpage.

 Need Help or Have Questions?

If you have any questions about these Terms & Conditions or need help with a custom packaging order, reach out to our support team